At B.A.I.L, we prioritize your satisfaction. Due to the personalized nature of our customizable products, we do not offer refunds. However, we are happy to provide store credit for eligible returns. Customizable products can be returned within 30 days of purchase, provided they are in their original condition, unworn, unwashed, and free from damage, and include all original packaging and tags. To initiate a return, contact our customer service team at ynebail123@gmail.com with your order details. If approved, you will receive instructions for returning the item. Please note that return shipping costs are your responsibility. Once we receive and inspect the returned item, we will issue store credit equal to the purchase price of the product, which can be used for future purchases and does not expire. Final sale items and products damaged due to misuse, neglect, or normal wear and tear are not eligible for return or store credit. For any questions, please reach out to our customer service team at ynebail123@gmail.com Thank you for your understanding and support.
